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Visitor Notices

The Moorcroft Heritage Visitor Centre is now open from Wednesday-Saturday, 10.30am-4.30pm each week.  As we have many collectors planning on visiting us, and as we are restricted to 16 visitors at a time, you may wish to book a visit time slot with a member of our team.  If so, please call Corrie, Dawn or Louise on Tel: 01782 820515 or email

If you have ordered pieces online that you wish to collect in person, then please contact us to advise which day you will visit and we will ensure the pieces in stock you have ordered are ready for collection.

There are plenty of new and interesting designs to admire when you visit.  If you are unable to visit and would like to know more about the pieces available, then please call a member of team and they will be happy to help.  

Emails sent to Moorcroft’s Club department at will be answered within 5 working days.  If you need to speak to a member of the Club team please email us a contact telephone number and our team will call you back. Emails sent from Tuesday 21st December onwards, will be answered from Tuesday 4th January 2022 onwards. 

If you have any trade queries please email or if you have any account questions please email and your email will be answered within 5 working days. Emails sent from Tuesday 21st December onwards, will be answered from Tuesday 4th January 2022 onwards. 

Important Details About Visiting Our Heritage Visitor Centre:

The Government’s advice regarding social distancing and Covid-19 protection measures changed on Monday 19th July.  Please read below the social distancing measures our Heritage Visitor Centre has in place to assist with the safety of our customers and staff alike.

  • For both staff and customers safety alike, please wear a face covering (unless you are exempt). 

  • Hand sanitisers will be available on arrival and during your visit.

  • Factory tours will be limited to 10 people per tour, so please book your tour places in advance to avoid disappointment.

  • We will continue to sanitise points of contact to the highest standard.

  • If you have flu like symptoms or feel unwell we respectfully ask that you do not visit.     

We hope these measures allow visitors to remain feeling comfortable, as these measures are undertaken in the best interest of everyone.

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